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FAQ

Investors

1 I have successfully performed the Aadhaar and OTP based KYC verification. Is there any limit up to which I can invest?

Yes. In case of Aadhaar and OTP based KYC verification, you can cumulatively invest only up to a maximum of INR 50,000 per annum. In order to invest more than this specified limit, you can get KYC verified via our Biometric KYC option.

2 I am entering the correct Aadhaar number but the system is not accepting it. What should I do?

Although this is unlikely, it could be possible that there might be a technical glitch. We request you to try again after some time. In the event that this issue is still not resolved, please call our toll free numbers on 1800 200 6666 / 1800 222 999 for assistance.

3 I entered the Aadhaar number correctly but haven’t received the OTP. What is the issue?

Sometimes, due to network issues, OTP generation may be delayed. Please press the ‘Resend the OTP’ button on the screen to receive the OTP again. In case, this doesn’t work, please try again after a couple of minutes.

4 I entered the Aadhaar no, email ID and mobile number but I am unable to proceed. Why?

For successful KYC verification, you are required to enter an email address or a phone number that is associated with your Aadhaar number. If this is not available, you will be required to physically submit your KYC documents to our nearest branch .

5 Upon entering my PAN details, I am not given the eKYC option of Aadhaar and OTP based verification. Why?

This could happen if the PAN is invalid as per KRA / Centralized KYC Registry thereby making it non-KYC compliant. In such a situation, you are required to physically submit your KYC documents to our nearest branch.

Distributors/IFAs:

1 I am trying to get my client KYC compliant using biometrics. But, the device is not working. What should I do?

Please unplug your device, clean the surface and re-plug it. In spite of this, if you’re unable to successfully complete the KYC verification, then please send a screenshot of the error message to enquiry@icicipruamc.com for investigation. Meanwhile, you may complete the onboarding process of your client by either following the Aadhaar based OTP verification or submit the documents physically at our nearest branch

2 Upon entering the PAN details, eKYC option is not available. Why?

This could happen if the PAN is invalid as per KRA / Centralized KYC Registry thereby making it non-KYC compliant. In such a situation, you are required to physically submit your KYC documents to our nearest branch.

The information contained herein is solely for private circulation for reading/understanding of registered Advisors/Distributors and should not be circulated to investors/prospective investors.

Mutual Fund investments are subject to market risks, read all scheme related documents carefully.